Minimum Orders: There is a $100.00 minimum order.

Wholesale Pricing Policy: Wholesale prices are listed in our color catalog and are offered to retail establishments, individuals who have tax ID numbers for resale purposes, or charity organizations.  

Volume Discounts: The Company offers discounts to customers who order a certain number of yards or pounds of feathers.  Discounts are confidential and offered on a case by case basis.  Please call to discuss terms and conditions.

Custom Dyeing: Any custom dye request requires a color swatch and costs a flat $60.00 charge per specified color, plus an additional charge per pound or yard ordered.  Customers ordering in sufficient quantity may have this charge waived. Please call for more information. 

Return Policy: American Plume accepts returns of any damaged products, but the customer must contact the company within Seven (7) days of receipt of the damaged goods. A call tag will be issued for the merchandise, and upon inspection of the goods, a credit or exchange will then be initiated. Credits or exchanges will only be authorized if a Return Authorization Number is notated on the packing slip and enclosed with the merchandise being returned. This number can only be obtained by first speaking with one of our managers who will then authorize the return. Absolutely NO returns will be processed without a return authorization number approved by management. This is being implemented to comply with the requirements of a new software and tracking system.
       Items which are not damaged but for one reason or another need to be returned, American Plume will give credit or a refund upon receipt of the undamaged goods. Return Authorization Numbers are required to process exchanges as well. In this case, customers will be required to pay for any and all shipping cost. The company reserves the right to charge a 10% to 15% re-stocking fee, depending on the condition of the returned merchandise.  No custom dyed goods or special orders will be acceptable for returns under any circumstances.

New Accounts: All initial shipments shall be paid with a credit card or COD (money order or certified check).  The company reserves the right to request a corporate credit card to process COD company check amounts. Credit cards would only be used if a check were returned. The receipt of a bounced check requires that future orders be paid with either a credit card or money order.

Shipping: American Plume uses UPS or FedEx to ship all orders unless otherwise requested. FedEx is our preferred carrier for all Air shipments based upon its consistency or reliable delivery from our rural Texas location. Please note, that air shipments are charged according to dimensional weight and therefore cost substantially more than ground shipments. Any customer who requests air delivery must agree to pay freight costs and understand that American Plume does not set shipping rates. The unique shapes of our product line necessitate special boxes to protect while in shipment; this results in higher air shipment costs. It is the customer's responsibility to factor these costs into any third party sales arrangement; air shipment costs will not be deducted under any circumstances.

Credit Cards: We accept VISA, Mastercard, and American Express.

Terms: A term of Net 30 will be provided upon completion and verification of a credit application. The company will not ship any order unless their account is current. The company reserves the right to change the net terms of a customer to COD or credit card if a customer fails to maintain a current status.